Welcome to Coco and Cakes! By accessing or using our website, you agree to comply with the following terms and conditions. Please read them carefully before using our services.
1. General
Simran: Coco and Cakes, Karnal, Haryana.
- By accessing our website, you acknowledge and agree to these terms and conditions.
- We reserve the right to update or modify these terms at any time without prior notice.
2. Products and Services
- Coco and Cakes offers cakes, chocolates, snacks, drinks, and other bakery items for sale both in-store and online.
- Prices of products are subject to change without notice.
- We make every effort to ensure that our product descriptions are accurate. However, we do not guarantee that all descriptions, images, or pricing information are complete or error-free.
3. Ordering and Payments
- Orders can be placed through our website or directly at our shop in Karnal.
- All payments must be made through secure payment gateways available on our website. We accept major credit cards, debit cards, and other modes of online payment.
- Once an order is placed, you will receive a confirmation email or message. Please ensure that all the details are correct.
- Coco and Cakes reserves the right to cancel any order due to technical issues, pricing errors, or availability of products.
4. Delivery and Pickup
- We offer home delivery services within specific areas. Delivery charges may apply and will be added during the checkout process.
- Pickup options are available at our shop in Karnal.
- Delivery times are estimates and may vary based on factors such as traffic and weather conditions.
- We are not liable for any delays or issues in delivery caused by unforeseen circumstances.
5. Cancellations and Refunds
- Orders can be canceled within 1 hour of placement for a full refund.
- Custom or special orders may not be canceled once preparation has begun.
- If you receive a product that is damaged or incorrect, please notify us within 24 hours, and we will arrange for a replacement or refund.
- Refunds will be processed within 7 business days after confirmation.
6. Intellectual Property
- All content on the Coco and Cakes website, including text, images, and logos, is the property of Coco and Cakes.
- You may not reproduce, distribute, or use any content from our website without prior written consent.
7. Limitation of Liability
- Coco and Cakes will not be held liable for any direct or indirect damages arising from the use of our website or products.
- We are not responsible for any allergies or reactions caused by ingredients in our products. It is your responsibility to review the product ingredients before purchase.
8. Privacy Policy
- We respect your privacy and are committed to protecting your personal information. Please review our [Privacy Policy] for more details on how we collect, use, and protect your information.
9. Governing Law
- These terms and conditions are governed by the laws of India. Any disputes arising from the use of our website or products will be subject to the exclusive jurisdiction of the courts in Karnal, Haryana.