At Coco and Cakes, accessible from www.cocoandcakes.com, we are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website and services.
1. Information We Collect
When you visit our website or make a purchase, we may collect the following types of information:
- Personal Identification Information: Your name, email address, phone number, delivery address, and any other information you voluntarily provide during the ordering or account creation process.
- Payment Information: Credit/debit card details, billing address, and other related payment details are collected securely through third-party payment gateways. We do not store your payment details directly.
- Technical Data: This includes your IP address, browser type, device information, and interaction details (such as pages visited, time spent, and clicks) collected through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and deliver your orders accurately, and to provide you with order-related communications (such as confirmations and delivery updates).
- Customer Support: To assist with inquiries, issues, or complaints, and to improve your overall experience with our services.
- Marketing and Promotions: To send you relevant updates, offers, and promotions related to our products. You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails.
- Website Improvement: To understand how visitors use our website, identify issues, and enhance its performance and user experience.
3. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, track your orders, and analyze website traffic. The types of cookies we use include:
- Essential Cookies: These are required for the operation of our website (e.g., to enable you to log into secure areas or use a shopping cart).
- Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and see how they move around our site when they are using it. This helps us improve how our website works.
You can manage your cookie preferences through your browser settings. However, disabling some cookies may affect the functionality of our site.
4. Data Security
At Coco and Cakes, we take the security of your personal information seriously. We use appropriate measures, such as encryption and secure payment processing, to protect your data from unauthorized access, loss, or disclosure.
We partner with trusted third-party services to handle payments securely. These partners adhere to strict data protection standards, ensuring that your sensitive payment details are fully protected.
5. Sharing of Information
We only share your personal information when absolutely necessary, such as:
- Service Providers: We work with third-party partners (such as delivery companies and payment processors) to fulfill orders and provide services. These partners are bound by data protection agreements to keep your information secure.
- Legal Obligations: We may disclose your personal information if required to do so by law, such as in response to a court order or legal process.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can ask us to update or correct inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal data if it is no longer necessary for the purposes for which it was collected (subject to certain legal obligations).
- Withdrawal of Consent: You can withdraw your consent to receive marketing communications at any time by following the unsubscribe instructions in our emails.
To exercise any of these rights, please contact us at the details provided below.
7. Data Retention
We will retain your personal information only for as long as it is necessary for the purposes outlined in this policy or to comply with our legal obligations. When your data is no longer required, we will securely delete or anonymize it.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from anyone under the age of 13. If you believe that we have inadvertently collected information from a child under 13, please contact us, and we will promptly remove such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in response to changes in legal, regulatory, or operational requirements. Any changes will be posted on this page with the revised date. We encourage you to review our Privacy Policy periodically to stay informed about how we are protecting your information.